Privacy policy

FleXiWear Privacy Policy

FleXiWear operates this website and online store, including all related content, features, tools, products, and services (collectively, the “Services”), to deliver a seamless, secure, and curated shopping experience. Our store is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy explains how FleXiWear collects, uses, and shares your personal information when you visit our website, interact with our Services, make a purchase, or otherwise communicate with us. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs how your personal information is collected, processed, and disclosed.

By accessing or using any of our Services, you confirm that you have read, understood, and agreed to the practices described in this Privacy Policy.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you. This does not include information that has been anonymized or de-identified.

Depending on how you interact with FleXiWear, we may collect or process the following categories of personal information, as permitted by applicable law:

  • Contact Information: name, shipping and billing address, email address, and phone number

  • Payment & Financial Information: payment method details, transaction confirmations, and purchase records (payment processing is handled securely by third-party providers)

  • Account Information: username, password, preferences, and account settings

  • Order & Transaction Data: products viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled

  • Customer Communications: messages you send us, including customer support inquiries

  • Device & Technical Information: IP address, browser type, device identifiers, and network information

  • Usage Data: how you browse, interact with, and use our Services

Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you, when you create an account, place an order, contact us, or use our Services

  • Automatically, through cookies and similar technologies when you browse our website

  • From service providers, such as payment processors, shipping partners, analytics tools, and customer support platforms

  • From third-party partners, where permitted by law

How We Use Your Personal Information

FleXiWear uses personal information to:

1. Provide & Improve Our Services

  • Process payments and fulfill orders

  • Manage accounts and preferences

  • Arrange shipping, returns, and exchanges

  • Personalize your shopping experience and product recommendations

2. Marketing & Promotions

  • Send promotional emails, SMS messages, or offers

  • Display relevant advertisements based on your activity and interests

3. Security & Fraud Prevention

  • Secure accounts and transactions

  • Detect and prevent fraudulent or unauthorized activity

4. Customer Support & Communication

  • Respond to inquiries and provide assistance

  • Maintain our relationship with you

5. Legal & Compliance Purposes

  • Comply with applicable laws and regulations

  • Enforce our policies and protect our rights

How We Share Personal Information

We may share your personal information in the following circumstances:

  • With Shopify and trusted service providers who help operate our store (payment processing, fulfillment, analytics, IT support, and customer service)

  • With marketing and advertising partners to deliver relevant promotions and ads

  • When you request or consent to sharing information (for example, social media integrations)

  • With affiliates or corporate partners, where applicable

  • During business transactions, such as mergers or restructuring

  • When legally required, to comply with legal obligations or protect our rights

Shopify & Platform Services

Our store is hosted on Shopify. Shopify processes personal information to support and improve the Services. Information you provide may be transferred to Shopify and its partners, including across international borders.

To learn more about how Shopify handles personal information, visit:
https://privacy.shopify.com/en

Third-Party Websites

Our Services may include links to third-party websites. FleXiWear is not responsible for the privacy practices, security, or content of those websites. We encourage you to review their policies before sharing any personal information.

Children’s Privacy

FleXiWear does not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Data Security & Retention

We implement reasonable security measures to protect your personal information. However, no method of transmission or storage is completely secure.

We retain personal information only as long as necessary to provide our Services, meet legal obligations, resolve disputes, and enforce agreements.

Your Rights & Choices

Depending on your location, you may have the right to:

  • Access your personal information

  • Request deletion of your data

  • Correct inaccurate information

  • Receive a copy of your data (data portability)

  • Opt out of marketing communications

You can unsubscribe from promotional emails at any time using the link in our emails. Transactional and account-related messages will still be sent when necessary.

International Data Transfers

Your personal information may be stored or processed outside your country of residence. Where required, we rely on legally approved safeguards such as Standard Contractual Clauses to protect your data.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or your personal information, or wish to exercise your rights, please contact us:

Email: Support@flexiweareg.com
Phone: 01024050500